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Terms & Conditions

Terms & Conditions – BOLD Hair Gel 

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Terms & Conditions – My Cosmacare

By placing an order with My Cosmacare (“My Cosmacare”, “we”, “us”, or “our”) for any grooming, skincare, or hairstyling product (“Products”) via our website (“Site”), you agree to be legally bound by the following Terms & Conditions (“T&Cs”). Please read these terms carefully. If you disagree with any part of them, please contact our customer service team before placing an order.

1. About My Cosmacare

My Cosmacare is a grooming, skincare, and hairstyling brand committed to delivering performance-focused products that empower individuals with confidence. This website is operated by My Cosmacare, registered in Cairo, Egypt.

2. Eligibility

To purchase from our Site, you must provide accurate, complete, and up-to-date registration and payment information. You confirm that you are authorized to use the chosen payment method.

3. Pricing & Availability

  • All prices are listed in EGP and include VAT unless otherwise stated.

  • Delivery fees are added at checkout.

  • We aim to ensure all pricing and product details are accurate, but reserve the right to cancel any order where pricing or information errors exist.

  • Product availability is not guaranteed. If an item is out of stock after you place an order, we will notify you as soon as possible and issue a full refund or suggest an alternative.

4. Ordering Process

To place an order:

  1. Add your selected items to the cart.

  2. Proceed to checkout and provide delivery and billing details.

  3. Review your order and accept the T&Cs.

  4. Complete payment to confirm.

You will receive an order confirmation email once your order is submitted, followed by a dispatch confirmation once it ships.

5. Delivery

We currently deliver across Egypt. Estimated delivery fees and timeframes:

  • Cairo – 65 LE

  • Alexandria – 75 LE

  • All major cities in Egypt – 110 LE

Delivery time: 3–7 working days (may extend during sales/promotions).
We are not liable for delays due to events beyond our control.

6. Payment

  • We accept Visa and Mastercard.

  • Payments are processed securely upon checkout.

  • If your payment fails or is not authorized, we are not responsible for any resulting delay or non-delivery.

  • Ownership of products remains with My Cosmacare until full payment is received.

7. Cancellations & Returns

To cancel an order, email us at support@mycosmacare.com with your order number within 7 working days of receipt.

Refunds will be issued if:

  • Items are returned unused and in original packaging.

  • You cover the return shipping (unless the item is faulty or incorrect).

  • Returns are received within 14 days of cancellation.

Exchanges are subject to availability and processed within 7 business days.

8. Promotions & Sale Items

  • Sale items are available while stocks last and may take longer to ship.

  • Prices may vary during or after the promotion period.

  • Sale items are non-refundable unless faulty.

9. Social Media Content Usage

By agreeing to allow My Cosmacare to use your social media content (e.g., photos, videos, captions), you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and share that content on our platforms for promotional purposes.

You confirm:

  • You own or have permission to share the content.

  • You are 18+ years old.

  • The content does not infringe on third-party rights.

You may withdraw your consent at any time by emailing support@mycosmacare.com.

10. Limitation of Liability

We are only liable for direct damages resulting from our negligence. We are not responsible for:

  • Any business losses

  • Indirect damages

  • Misuse of products beyond their intended use

11. Governing Law

These T&Cs are governed by Egyptian law. Any disputes will be handled in the courts of Cairo, Egypt.

12. Contact Us

For questions or complaints, please email:
📧support@mycosmacare.com